There are thousands of books about great customer service.
And I’m sure you believe in treating clients well.
But are you going too far?
When you are with your clients, do you behave as if they are the boss, and you are below them?
Be careful doing that.
It’s an easy mistake to make – because we want to please clients, and retain them.
But in the end, most clients want you to lead them. They want your expertise – for you to know the exact right direction they should go and to have total confidence in telling them so.
To be the sage, that solves their issues and clears the clouds in their minds.
Don’t position yourself below them, in the name of ‘good customer service.’
Take charge.
