We all want to offer good customer service. But too often I see business owners go way too far. So many entrepreneurs treat the client (or potential client) as being superior to them. When they phone us we feel we have to drop everything we’re doing and answer them....
If your business is growing slowly, There’s one thing you need to understand. It’s not the fault of the industry you are in. Or the economy. Or the time of year. Or even what your competitors are doing. The problem is you. Now don’t get me wrong. I’m not saying each...
By now the excitement of a brand new year is beginning to calm down, and we are left with the day to day running of our businesses. If we are not careful, everything will go back to what it was last year. Same performance. Same attitude. Same financial results. You...
How can you make 2020 your best year ever? Recently I was interviewed by one of Australia’s top company board experts, Kylie Hammond. She asked me, “What are 5 things people can do to have an amazing business year in 2020?” Attached below is my...
Here’s a 3 minute exercise that will absolutely improve your business. Step 1.In the next 2 minutes, re-arrange the following 5 business growth areas in order of importance, for you: Getting new leads.Improving what you offer.Working out how to make more money...
